Returns & Exchanges

At Rustic Art, we stand by the purity of our handcrafted beauty products and want you to be completely satisfied with your sustainable self-care journey. If a product doesn't meet your expectations, our hassle-free return process ensures a seamless resolution within 15 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to 'Order History' to select the item you wish to return, or email our support team with your order number.

• 2.
  Quality Verification

  Ensure the product is unused, in its original eco-friendly packaging, and includes all seals to qualify for a full refund or exchange.

• 3.
  Safe Packaging

  Securely pack the items using the original shipping materials to prevent damage during transit and attach the provided return shipping label.

• 4.
  Refund Processing

  Once our artisans inspect the returned goods, we will process your refund to the original payment method or issue store credit within 5-7 business days.